Overall, my husband and I had a great experience with Pack Mule. We were one of the first to try out a new service they were offering called Fill & Go. They bring you either a 15 or 22 yard dumpster for up to 2 hours for a flat rate and then charge for the weight of the dumpster. I think this is a great and super affordable option if you aren't planning to max out the dumpster and your stuff isn't very heavy. With this option they do not actually unload the dumpster off the truck, so you have to step up into it rather than walk in. We had a lot of heavy tile and carpet, so it was a little harder to fill this way. My husband had to get our ladder so we could continue to fill it once the doors were closed. However, Todd provided exactly what he described and helped to fill the dumpster. He was also very willing to work with our schedule, and we were able to clear out our junk quickly. He was polite and communicated with us throughout the whole process. I would definitely recommend!